EP
Erna P
1 reviews | Active since Feb 2025
19 Feb 2025, 09:42
Poor
I took out a funeral policy with Capitec. My partner passed away. I submitted the required documents on The 14th of Fen diary 2025 only to receive an SMS the same afternoon to say I must submit the death certificate because the stamp from Home affairs is not clear. So Capitec's official did not check if the document is to standard. I submitted the document again on 18th Feb only to receive an sms that they will call me by 11 March 2025. The policy they sell states it will pay out in 48 hours. How do I pay the funeral services? I am upset, because they run in circles. They could have finalized this while waiting for the clear copy. Highly disappointed in Capitec. Their service is going down the drain.
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Capitec Bank's replyOfficial
19 Feb 2025, 10:37Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply19 Feb 2025, 10:37
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
EP
Erna P's updateReviewer Update
21 Feb 2025, 17:12Absolute poor service. Not coming to the party, Capitec. I will tell all my family and friends of the dishonesty, Capitec selling policies with a 48hour waiting period but do not honor their agreement. Today is the 6th day. To tell me I have to wait they will call me by 11March, a month after my partner's passing. Where do I get money to pay the funeral services?. That is why we take out funeral policies to cover expenses. This is absolute bull dust. Quick to call when you lodge complaints, and tell you all sorts of fairy tales. My partner passed away of natural causes, what investigation do you need? And WHAT can take up to a month? Is Capitec playing for time???DO NOT SUPPORT CAPITEC. THEY ARE DISHONEST
EP
Erna P's update21 Feb 2025, 17:12
Reviewer Update
Absolute poor service. Not coming to the party, Capitec. I will tell all my family and friends of the dishonesty, Capitec selling policies with a 48hour waiting period but do not honor their agreement. Today is the 6th day. To tell me I have to wait they will call me by 11March, a month after my partner's passing. Where do I get money to pay the funeral services?. That is why we take out funeral policies to cover expenses. This is absolute bull dust. Quick to call when you lodge complaints, and tell you all sorts of fairy tales. My partner passed away of natural causes, what investigation do you need? And WHAT can take up to a month? Is Capitec playing for time???DO NOT SUPPORT CAPITEC. THEY ARE DISHONEST