Policy update and waiting period

Hi Capitec

I do not understand why when I am doing changes in my policy the. The start date of that and waiting periods starts over i had the policy since last year 2025 October and based on the affordability I have increased the monthly premium and the cover amount however I am sent a letter as if it's first time and it has a waiting period again for a policy that was active since October last year can you clarify this or revert back my policy as was if I have to start over with waiting periods ..

My name is Thandile Bolo and my ID number is *** and cell ***