policy update

policy to I am writing to lodge a formal complaint regarding my Capitec funeral policy.

Two months ago, I visited your Menlyn branch in Pretoria to have my uncle’s details updated on my policy. The consultant who assisted me even called your head office to process the change. I was told the update would be done shortly, yet two months later nothing has been done.

This delay is unacceptable and causes me great concern. My fear is that when the time comes for me to claim, I will be told the details do not match and a payout cannot be made. I have been paying for this policy in good faith and expect the records to reflect the correct beneficiary details without delay.help me out.