Policy premium

Good day I went to one of branches to amend my mother's date of birth on the 29th September. When I joined the policy in 2018 I missed a digit and said my mom was born 28 Jan 1953 instead of 22 Jan 1953. I went into the branch to amend but instead the consultant deleted my mom and added her again which means that because of age she is now paying a higher rate and that her cover is effective 29 Sep 2022. I asked Mbali how will they know that you were amending because you deleted and added again. She then said head office will fix it. I called headoffice the following day wanting to understand why my premium went high and what will happen to my mother cause she shouldnt be serving a waiting period.

I was informed that someone will give me a call to sort this out. Indeed someone called me but only to conduct a survey.

The question isbwhy should I pay a higher premium for amending a day. No one has called me or sent documents with the correct premium.