Policy No CF***2

Policy No CF***2. *Background:* My son passed away in 6 April 2024, and the funeral burial were paid in full. I did not receive any additional benefits However, in September 2024, I received a call from a Capitec consultant informing me that the policy has benefits, I need to claim them and requesting additional documentation, including a police report. *Issue:* I submitted the required documents, but the consultant who took them mentioned that the policy might be invalid due to my son's cause of death (suicide). Despite this, the consultant assured me that they would submit the documents and wait for feedback. However, after multiple follow-ups, I was told that there was no feedback, and eventually, I was informed that the case was closed without any explanation. *Request:* I kindly request that Capitec: 1. Provide a clear explanation for the case closure and the reasons behind it. 2. Review my claim and provide a detailed outcome.