Policy Lapsed

on the 5th of September 2025, I reported an issue with my funeral policy being on arreas even thoujgh i paid on the 29th of July. I waa told that turnaround is 3-5 working days. i eaited until todate my funeral policy has not been updated instead it lapsed. If anything would happen God forbid surely the will not assist but payments were made sort this issue as in today or will move my other policies too . Ref for the incident is ***. my contact number is ***