Policy lapse while on payment relief

This is my second review as the first one still not paid attention to. On the 23rd June 2020 I called in to Capitec funeral to find out if I can get payment relief, was granted 6months payment relief by their Agent called Benita, I was so greatful as I did not expect that but it was such a relief for me and when I asked what if something happen while on this relief she advised I will be covered but they will deduct months in arreas and she gave me reference for the call. On the 7th of August I recieved an sms stating my policy has lapsed. I called in to find out how come if I was on payment relief was given a run around for 3 weeks, told the agent will give me a call and then they will escalate it and get back to me but for 3weeks no feedback until I wrote to hellopeter and Bulelani from client care called and told her whats going on and why ai had to write in to hellopeter, because no one wants to take responsibilty and was ignored, would call everyday 40-1hr calls explaining myself and no feedback, promised a call back but I have to be the one that calls in again. Bulelani apologised and said they have a platform for me to raise an issue and I asked for that email address... she further said they will first have to listen to the recordings and call me in the next 48hours but till today she havent contact me again and that was the 14th August 2020 when she called me. Funny enough same day after she called, Benita called me and apologised stating she made a mistake that day, Im not sure if she listened to the recordings yet or she saw my complaint. I asked her what about my policy, she said she escalated it to the relevant department to lift it or make it active because she cant and they will contact me in the next 24hrs. She further said she will contact me Monday the 17th to confirm if they resolved everything. Till today no one called regarding this, nor her. Ive been sending emails non stop and Im like talking to a brick wall, reply always says will be called in the next 24hrs its now week4. I am still waiting on a way forward regarding my policy. I will not leave it like that because you choose to ignore me or not take responsibilty. I said it several times I will be treated with respect and dignity I deserve, you being quiet wont make this issue disappear. I want my policy active ***