Policy lapse

A the feedback I have got is different the same system all the consuntant include hello Peter is showing them flames, everytime when they call me to invistage they jdt pick any month that suites them my first call they said my policy lapse because I missed payment of June boom suddenly is May boom May payment that I send them is replaced u paid payment of April boom on the 1st of April they debited. Sample thing for me to see all the u paid I asked them to send me my statement in their side which they cannot provide me with they asked me to check my back statement which will cost me more that I dnt even have, whereby on their side there is no charges. Why's are they refusing to send me my monthly statement then if there is and error I can compare with my bank statements, why is it so difficult for them to provide me with the the record of the changeing debit date that I requested telephonically, why is it so difficult for them to help me out with all my request if they do have all the records, statements and call recordings. I believe they are not hiding anything at all cause if they do I'm not sue them for me mentally and emotionally they are putting through. Because everyday we are talking about the very same thing even if I show them the unpaid payment from may and April that they claim I did not make. Still they will tell me about March and February thereafter is gonna be from Jan. Poor service to their customers who is Bern with them from 2919 boom they will label you as bad person what so ever. I need those evidence even when I call the call doesn't end well it cut of hoping is network a and they bother to call you back that is poor customer service ever. Not even a single day I dnt remember them giving me a Ref when I call, n everytime I must start over to every consultant to explain my self meaning nothing was recorded or taken to consideration. Why