AM
Ahluma M
1 reviews | Active since Oct 2019
02 Mar 2021, 15:02
POLICY FOR FUNERAL
I had a policy open in 2019 just received the sms that it has lapsed because I had failed 3 payments 2 last year and 1 28 of Feb I got it yesterday now me and my family are no longer covered.
Okay yes I'm at wrong but my question is yesterday was the first of the month why they didn't bother calling me and tell me that I must pay or else? Why Capitec it's so selfish they deduct 575 from 2019 November up until today now its lapsed without any warning why when they recruit they don't explain this they are so quickly to say sign here and there No I'm not happy about this Not at all
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Capitec Bank's replyOfficial
02 Mar 2021, 15:20Good day Ahluma
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Mar 2021, 15:20
Official
Good day Ahluma
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank