AM
Albert M
1 reviews | Active since Apr 2020
09 Apr 2020, 12:53
Policy canceled without any communication
Thought was one of the best banks, however extremely disappointed with capitec lately, have my policy canceled without even communicating with me....
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
09 Apr 2020, 12:59I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply09 Apr 2020, 12:59
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
AM
Albert M's updateReviewer Update
09 Apr 2020, 16:21While an agent from Capitec was on the line with me taking down my concerns and letting me know that the matter will be taken to the relevant department for further investigation, and would take approximately 5 days the below SMS was being sent to my phone:
"Capitec: Mr Mamba, your funeral policy CF***1 has lapsed due to non-payment of 3 premiums. You and your family are no longer covered. Use our app to take out NEW cover or visit a branch. FSP46669. Insurer: Centriq Life. T&Cs."
Will you still investigate here? My concern is why is that you did not advise me that my policy is/ lapsed?
Should I not make the payment of the personal loan that I have with you for only one month, or matter of days , would you not have contacted me and let me know about the non payment? Why the same courtesy was not app**** on the funeral policy?
I won't make any further payment on the outstanding amount on personal until this matter is resolved, stop sending me SMS and give me a call.
"Capitec: Mr Mamba, your funeral policy CF***1 has lapsed due to non-payment of 3 premiums. You and your family are no longer covered. Use our app to take out NEW cover or visit a branch. FSP46669. Insurer: Centriq Life. T&Cs."
Will you still investigate here? My concern is why is that you did not advise me that my policy is/ lapsed?
Should I not make the payment of the personal loan that I have with you for only one month, or matter of days , would you not have contacted me and let me know about the non payment? Why the same courtesy was not app**** on the funeral policy?
I won't make any further payment on the outstanding amount on personal until this matter is resolved, stop sending me SMS and give me a call.
AM
Albert M's update09 Apr 2020, 16:21
Reviewer Update
While an agent from Capitec was on the line with me taking down my concerns and letting me know that the matter will be taken to the relevant department for further investigation, and would take approximately 5 days the below SMS was being sent to my phone:
"Capitec: Mr Mamba, your funeral policy CF***1 has lapsed due to non-payment of 3 premiums. You and your family are no longer covered. Use our app to take out NEW cover or visit a branch. FSP46669. Insurer: Centriq Life. T&Cs."
Will you still investigate here? My concern is why is that you did not advise me that my policy is/ lapsed?
Should I not make the payment of the personal loan that I have with you for only one month, or matter of days , would you not have contacted me and let me know about the non payment? Why the same courtesy was not app**** on the funeral policy?
I won't make any further payment on the outstanding amount on personal until this matter is resolved, stop sending me SMS and give me a call.
"Capitec: Mr Mamba, your funeral policy CF***1 has lapsed due to non-payment of 3 premiums. You and your family are no longer covered. Use our app to take out NEW cover or visit a branch. FSP46669. Insurer: Centriq Life. T&Cs."
Will you still investigate here? My concern is why is that you did not advise me that my policy is/ lapsed?
Should I not make the payment of the personal loan that I have with you for only one month, or matter of days , would you not have contacted me and let me know about the non payment? Why the same courtesy was not app**** on the funeral policy?
I won't make any further payment on the outstanding amount on personal until this matter is resolved, stop sending me SMS and give me a call.
AM
Albert M's updateReviewer Update
14 Apr 2020, 11:48Absa: DebiCheck debit order for CAPITEC is suspended. Please note that this does not cancel your existing contract. For help, Contact your Creditor. T&C apply. Auth FSP.
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I have suspected the debit orders on my personal loan, I won't be paying any cent from now on. Let's see if I won't get a call since everything is automated as I was advised.
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I have suspected the debit orders on my personal loan, I won't be paying any cent from now on. Let's see if I won't get a call since everything is automated as I was advised.
AM
Albert M's update14 Apr 2020, 11:48
Reviewer Update
Absa: DebiCheck debit order for CAPITEC is suspended. Please note that this does not cancel your existing contract. For help, Contact your Creditor. T&C apply. Auth FSP.
======
I have suspected the debit orders on my personal loan, I won't be paying any cent from now on. Let's see if I won't get a call since everything is automated as I was advised.
======
I have suspected the debit orders on my personal loan, I won't be paying any cent from now on. Let's see if I won't get a call since everything is automated as I was advised.