FH
Fred H

1 reviews | Active since Dec 2018

19 Jan 2026, 13:51

Pnealized

Good day,

I keep on being penalized for something that was nearly ten years ago, the other night I was curious and checked if I do qualify for credit, Only for the the app to return and say I don't qualify due to "most recent" (10 years ago) I was handed over to an external debt collector This debt has prescribed already in 2019 (still Capitec wants to collect it), the app says that I must email *** with the reference number *there is no reference number) So if my money is not good enough, I will go to another bank, that will not penalize me for something that happened 10 years ago

0
Replies (1)
Capitec Bank
Capitec Bank's reply19 Jan 2026, 14:35
Official
Good day Client ,thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.