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Lillian C

1 reviews | Active since Apr 2020

05 May 2020, 13:15

Pls advise

Bought airtime and data and both transactions was taken off my account but never received either data or airtime. Ridiculous. Second time.

0
Replies (5)
Capitec Bank
Capitec Bank's reply05 May 2020, 15:09
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
LC
Lillian C's update05 May 2020, 16:07
Reviewer Update
Thank you. Awaiting assistance
Capitec Bank
Capitec Bank's reply07 May 2020, 18:57
Official
Good day Lillian C

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank 

LC
Lillian C's update08 May 2020, 17:48
Reviewer Update
Good day. The issue has NOT been resolved. I have still NOT received my airtime and data or my money back.
LC
Lillian C's update08 May 2020, 17:48
Reviewer Update
Doesnt help to contact the bank directly...