MJ
Mia J

1 reviews | Active since Mar 2016

14 Mar 2016, 19:31

Pleased!

I was mad until I got assistance after running around the centre like a headless chicken.<br> <br> Such a great service I received from your consultant Luviwe. As she explained everything clear and tried to make me understand the process of not being able to download the application on my ipad in a rather polite and patient manner - what the other 2 consultants failed to do other than sending me up and down for absolutely no reason. Again it's not what you say or do but rather HOW you say it.<br> <br> You train your staff well!

0
Replies (1)
Capitec Bank
Capitec Bank's reply15 Mar 2016, 12:04
Official
Hello MiaJones,

Thank you for your feedback.

Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

I will pass on your kind words to Luviwe, we trust that your future association with Capitec Bank will be long and pleasant.

Complaint Management
Capitec Bank