MJ
Mia J
1 reviews | Active since Mar 2016
14 Mar 2016, 19:31
Pleased!
I was mad until I got assistance after running around the centre like a headless chicken.<br> <br> Such a great service I received from your consultant Luviwe. As she explained everything clear and tried to make me understand the process of not being able to download the application on my ipad in a rather polite and patient manner - what the other 2 consultants failed to do other than sending me up and down for absolutely no reason. Again it's not what you say or do but rather HOW you say it.<br> <br> You train your staff well!
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Replies (1)Capitec Bank's replyOfficial
15 Mar 2016, 12:04Hello MiaJones,
Thank you for your feedback.
Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Luviwe, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Thank you for your feedback.
Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Luviwe, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Capitec Bank's reply15 Mar 2016, 12:04
Official
Hello MiaJones,
Thank you for your feedback.
Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Luviwe, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Thank you for your feedback.
Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Luviwe, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
