NS
Nomakhaya S

1 reviews | Active since Mar 2022

13 Jul 2023, 10:59

Please stop this 😭, release my money from my altecointrader account 😔

Hi I'm very dissemination with Capitec who reported ***** on my Altecointrader account when I myself deposited money from my own Capitec account to Altecointrader account, now when I withdraw that money it got stuck there I can't get it out ,when I contact Altecointrader support they asked for bank statement and 5 recent deposited which I sent to them now they tell me its Capitec who reported ***** in my Altecointrader account that is why I cannot get my money out ,please Capitec stop backing at the wrong tree that's my money not yours ,I want it there's no ***** I always send money to my Altecointrader account from my Capitec account without any troubles why now suddenly you report a *****???????? I want my money please release it

0
Replies (5)
Capitec Bank
Capitec Bank's reply13 Jul 2023, 11:09
Official
Good day Nomakhaya

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
NS
Nomakhaya S's update13 Jul 2023, 12:28
Reviewer Update
Please I'm waiting and stressing about this
NS
Nomakhaya S's update10 Aug 2023, 10:13
Reviewer Update
Hi
This problem is not yet resolved I still can't get my money out from AltCoinTrader they stated that they're waiting for Capitec go ahead to open my withdrawals and the lady by the name of Thobeka is so quiet now She's not giving me any updates ,I am so stressful please don't do this to me
NS
Nomakhaya S's update10 Aug 2023, 15:41
Reviewer Update
I want my money back please
NS
Nomakhaya S's update12 Aug 2023, 19:52
Reviewer Update
@Thobeka Ndindwa what you're doing to me is very unfair and unprofessional at least update me and give me a feed back as you have said you're the one who are handling this case ,now you ignore my emails my money is stuck in AltCoinTrader they're waiting for you guys in order to release my money, please do as you promised, you said by the 20th of June the matter will be resolved now we're in August but still no solution