CA
Carlene A

1 reviews | Active since Sept 2009

20 Jan 2016, 10:26

Please reverse erroneous deposit!

I EFT'd an amount but incorrectly allocated a bank account number and a bank branch code, which did not correspond. This was in September 2015. The bank I paid to did not receive the money.<br> <br> I have been following up with Capitec, with almost daily calls for about 2 months, and the only response is that the matter has been escalated. Doesn't this money go into an account at Capitec, and then get reversed and sent back to me? It cannot take over four months to resolve this!

0
Replies (1)
Capitec Bank
Capitec Bank's reply20 Jan 2016, 12:50
Official
Hello Customer10,

I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,