Please, pay back the money!

Last night my debit order for a Capitec loan went off my account, which was only supposed to go off on the 25th of this month. I called in and I was assured it was an error on Capitec's side and it will get reversed asap. It was reversed this morning (with bank charges...), but an hour later, the debit order went off again. I once again called in and was apologised to, and assured that some setting will be activated to ensure that the debit order does not go through again. The amount was reversed (This time without bank charges, thank you Capitec) only to find out that a little while later the debit order went off again. Not sure if this can also be blamed on the load shedding, as it seems this is the excuse for any and all poor service at the moment. Please "pay back the money!"