Please pay back our money

My wife transferred R400 from her account on the 30th to a cell phone number of the beneficiary only to be told by the beneficiary that she has changed the cell phone number. If the cell phone number has been changed why would the money go through. When we enquire at Ghandi square we were told that the amount is in the beneficiary's account and were shown the account that received the amount. Now we showed the beneficiary the account number and she said the she does not have such an account number. When we visit the Dawsonville branch my wife is told to go and open a case at police station, like really for what now because you have the account number to be debited. The beneficiary's is disputing the account number and even sent us a screen dump of all the account number that she has with capitec and non of them look like the account number that you have showed to my wife. Can you sort this out. If really that account belongs to that person, she will be sending back the money to us and she is a trusted fellow whom we know and leave with. Why are we being given a run around for our money. Please have a look at this.