Please Investigate - Capitec Lephalale Mall

<p>On 20 January 2017 i went to increase daily limit on my account from R1000 to R2000 per day. I had R18224.84 in my account at the time. The consultant helped me and told me the limit has been increased as required. To my surprise when i got to the shop where i wanted to buy something the money was gone only R285 remained. When i got back, i was told the limit was temporarily increased to R18000. He told me i signed for the increase. I am an elderly woman of 63 yrs who accumulated this balance from pension fund savings and small jobs. I am humbly asking Capitec head office to come investigate this matter because i did not ask for R18000 incr, i had my card with me all the time, i did not get sms when my money was drawn, my money was drawn at STD Bank atm. Please Capitec assist me, i trusted you with all my savings. I am not working and i am now suffering. </p>