PLEASE HELP WITH CAPITEC ACCOUNT

Hello Peter can you help with childs account, i went to deposit money last week and i was told that the account was closed due to related ***** then i asked the consultant he said to me actually is not my childs account that was involved in ********** but someone who send money to my childs account that was involved in *****, so the question is how does my child know about the *****. My child is 15 years old and im incharge with her account how can my childs account suffer because of other persons actions...this bank is *********** and low class, im so not happy with it. Please help me thanks