PLEASE HELP! Over R34 000.00 of my hard-earned money has been held hostage at Capitec for over 3 weeks now

I have a personal account with Capitec Bank and a business account with FNB. I have been paying myself a salary from my FNB business account to my Capitec personal account every month since early this year.

On the 3rd of October I was preparing to go pay Lobola for my wife. So, I transferred 60k from my business account to my personal account. I than sent this money to family members that were helping with arrangements for the Lobola. As a result my account was froozen for suspicions of ***** or maybe I was in danger and someone was either *****ing or forcing me to make the transactions. This is fully understandable.

However, I have been to the bank, sent multiple email with their staff from the bank, sent multiple documentation that I was making the transaction and that the fund are mine. Its not been three weeks. I was at Capitec on the 14th and the consultant after numerous calls to different departments, confirmed that the bank has now proven that there was no ***** and confirmed that I, the client was not under any distress when I made the transactions. I have also on numerous occasions confirm my identification at multiple branches trying to resolve this.

Yet 3 weeks later my account is still closed. They say they have found no ***** and have removed the hold on the account but for some reason are unable to reopn the account so I can access my funds? PLEASE HELP!!