Please help me to get my account

Capitec bank hasn't solved my problem,i cant recommend friends and family to capitec anymore and all i want now is my money that i have in the bank and leave capitec for good.since the 04th of september they haven’t contacted me nothing is moving no feedback no communication at all.capitec is the poorest bank ever i am deeply hurt because my account has been frozen and it's taking forever .once they resolve this matter am leaving capitec On top of that am a student and expecting my allowance on the 15th. I need to buy food