Please help me resolve this, this is getting frastrating.

My account has been blocked a year ago and I called capitec and they gave me a list of documents they needed to activate my account, of which they were sent. And my account has been sent to forensic, the case allocated is *** with the turn around time of 48hrs that has lapsed. I am calling them everyday, the call center said I should go the branch and the branch doesn't deal with this as its escalated to forensic. Its frustrating as I am not getting a definite answer and no one is updating me regarding this. Everyone I speak to doesn't know. I have been told to wait, how long as the time has lapsed without an update from their side, no call, email or sms in this day and age, i have to wait like its the stone age. Please help