MV
Mapaseka V

1 reviews | Active since Aug 2010

02 Apr 2022, 13:43

Please help make my bank card work. Tried everything

January: I shopped from Woolworths and paid on websites with Payfast and paid for parking without issues

February: 1. First issue: I got an error "3D secure unsuccessful" when paying directly on a website using the card number and CVV. The error showed up before I got to the instruction to approve the transaction on my phone.

2 second issue: I logged into Payfast and got the same error.

3. Third issue : I got the error "card declined by bank" paying directly on the Woolworths website. I instantly went to the Hatfield branch where the consultant tried to pay using my card details on my phone and got the same error. She called support and they didn't know what the issue is after 2 weeks of investigation. The consultant gave me a new card in case it is too old (without a tap function).

4. Fourth issue: Using the new card I got the error paying on a website of a small merchant that uses Payfast "3D secure unsuccessful".

2 April 5. Fifth issue: I used the new bank card to pay for parking but the machine said "clearing failed". I called Capitec and the person said I need to activate the card for purchases. I told her the branch gave me the card and confirmed I don't need to confirm or activate anything.

6 sixth issue: the person asked to verify me. I agreed. She said I have been blocked for security questions I should call after 24 hours or go to the branch. I told her I have not called Capitec in the past 24 hours but she could not help me.

I'm writing here to ask somebody to help me as I have a useless bank card. If I don't get help within a week I will close and move my funds. Sad about this but I have no choice. I can't leave my few hundred thousand rands with a bank that doesnt help me use my money.

0
Replies (1)
Capitec Bank
Capitec Bank's reply02 Apr 2022, 13:57
Official
Good day Mapaseka 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank