CvdW
Chantell van der Walt

1 reviews | Active since Jul 2017

06 Jul 2017, 15:47

Please Help, Just been ****** of R5000.00 withdrawel at ATM!!!!

<p>Hi There,</p> <p> </p> <p>My mom was just ****** of R5000.00 at the ATM in Port Elizabeth. She has contacted Capitec and they said they will investigate, how do these people get your pin and all your information to do this!!!! Is their no security measurements in place!!! Will she get her Money back? They are retired and cannot aford losing their almost full salary at once. Please get back to us with any assistance - ********** 816.</p>

0
Replies (2)
Capitec Bank
Capitec Bank's reply07 Jul 2017, 08:42
Official

I acknowledge your posting, and have referred it to Nicole Juries for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

CvdW
Chantell van der Walt's update01 Aug 2017, 10:34
Reviewer Update

Capitec, did not resolve the issue, nor did they say how they will improve on their security, well time to change, sure their is banks that have all the relevant insurance and security in place.