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Zama Z
1 reviews | Active since Dec 2020
03 Dec 2020, 09:39
Please help ***
<div>Capitec Bank debited an amount of R1533. 72 on Tuesday the 1st of December when I speak to them claiming my money back they said I should do investigations and ask the company to pay me back. When I told them that I never had an agreement with this company they said I must wait 14 days to get my money back why do we have to suffer from Capitec tabout our money</div>
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Replies (2)
Capitec Bank's replyOfficial
03 Dec 2020, 10:50Good day Zama
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards Capitec Bank
Capitec Bank's reply03 Dec 2020, 10:50
Official
Good day Zama
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards Capitec Bank
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Zama Z's updateReviewer Update
03 Dec 2020, 11:17I want my money today Capitec is not responsible enough to keep our funds what makes matters worse I was sitting at home while this incident happen I wasted my airtime my time phoning Capitec. I need to use that money today I never made an agreement for unauthorized debit orders why is it difficult to reverse my money that I am telling you never had an agreement with do you trust ******** instead of me as an account holder.. What you are doing to your client is sooo uncalled for especially to us Africans Capitec need to close
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Zama Z's update03 Dec 2020, 11:17
Reviewer Update
I want my money today Capitec is not responsible enough to keep our funds what makes matters worse I was sitting at home while this incident happen I wasted my airtime my time phoning Capitec. I need to use that money today I never made an agreement for unauthorized debit orders why is it difficult to reverse my money that I am telling you never had an agreement with do you trust ******** instead of me as an account holder.. What you are doing to your client is sooo uncalled for especially to us Africans Capitec need to close