Please do justice to your clients

Capitec bank has ruined my life. On the 15th of October 2019,I made a payment to a potential commercial landlord of R17000, the following morning the potential landlord had other demands of an additional R10000. I discussed it with her that I did not have that additional amount and wish to withdraw with our deal. Since there was no formal agreement as she was still waiting for her lawyer to draft the lease agreement that week, I canceled the deal. She uses Nedbank and she told me that if I'm lucky she might have a remainder of my money in her bank account as she also owes her bank and my money might debit on her Owings. I rushed to my bank to ask for advise on how do I reverse my payment. I was advised by the consultant to do a recall. She advised me of all the things that I need to do for her to process it. I followed all her instructions and she submitted my recall to the concerned department. A few days later, a consultant from the forensics department contacted me to verify the information they had received from me regarding the recall. That was the last time I heard from them. I have been going to the branch eversince to get an empty update from the bank and if I call the department, they tell me to go to the branch that assisted me, they will send the update to them. Each time I go to the branch, I find there is no update. Someone, somewhere along the line is playing fools with me. I need to know what is really happening? Am I going to get my money back? Can I take further steps even if the ones in my head are ******* because it seems if you are a ******** in this country, justice serves you well. I'm very disappointed with the service Capitec bank is rendering to me after 10 years I've been their client, I'm still searching for a bank that can offer better banking than these ********* so called a banking institute. They sent me a an email last week saying that they will assist me when they saw a reply I left about their poor service on a customer's complaint on hellopeter. Still waiting in vain. But losing patience each day.