Please close this bank!!!!

Please close my account as of now: this is a terrible bank; and I really hope the CEO this, as the banks start they look to getting more customers because going out of their way to provide a service: I have been trying to reach out and get a personal loan with the bank for a loan by time . I understand my score maybe low and that, but if some is giving you proof to income that can allow for payment of a loan, how does the bank not ask the ****ing questions, you still there with the consultant just waiting to move to the next person, it’s about helping a customer! If I’m wrong tell me!!!?