Please CLOSE MY SETTLED CREDIT CARD ACCOUNT. Last chance.

I have tried for months to close my credit card account.

My debt restructure company has also sent letters requesting this account to be closed. The credit card has been paid off in full.

I am lodging a complaint with the ombudsman.

Don't call me and dare to tell me that I need to go into a branch to do this as your service is useless. I have tried submitting closure requests by email, upon which I was told to go to the branch. I TOOK UNPAID LEAVE FROM WORK just to get to the branch, wait 4 hours to be assisted and finally told that the consultant can see that theaccount is settled but I (as the account holder) cannot close it. My debt counselor had to request closure on my behalf. This was then requested upon which my counselor submitted the request. This was months back. Still nothing.

Please be so kind as to close it, I am giving you one last chance which I pray i dont regret. I dont want access to it anymore, I don't want it to reflect as an open account on my name any longer.

I am in the process of settling all my debt and exiting debt counseling and this is the most I have struggled with a banking institution.

I have recommended you to tons of family and friends in the past, boasting about all the great benefits and user friendly online and app banking services. But this is enough for me to change banks entirely.

Sickening.

I will log a complaint with the ombudsman if closure of thia account is not confirmed by the end of January 2022.