Please close my profile complete if you people can't open my account

I'm really disappointed by Capitec bank I have been a loyalt client for 2005. Apparently 2016 as per their say money was deposited into my account and they freeze my account without even bordering to consult me as their client. My salary bounce back to my employer when I asked the Human resource I was advised that it bounced back from my bank. So I called the bank and the customer service said my account is frozen I must wait she will transfer the call to someone who is going to assist me. I hold the line up until the line cut off. When I called back they transfer me again to that relevant department and the refused to give me the direct line. So I decided to go in side the back and ask for their assistance, they transfer me to to that department at last I manage to to speak to a rude arrogant man who shouted me and treat me like no body, the werce part he asked me questions when I reply he keeps on interupting me so I end up dropping the line. The following day I called in again and I spoke to another gentle and he advised me that my account is frozen and is under investigation they will revert back to me as soon as they are done with investigation. Capitec has ruined my life because 4 months my policy lapsed and something really bad happened in my family but I won't get into details. Just want to say Capitec if you can't open my account just close my profile that is all in asking from you.