Please clear my name I have settled my account and I have sent you proof

Please clear my name as my account is paid up. I was handed over and I got a settlement offer and I paid it off now I just want Capitec to clear my name as credit bureau will not update my credit report if Capitec still says I owe them. I submitted the paid up letter as well as proof of payment to ccs Enquiries credit management department. Instead of simply updating my status they telling me that I have to get back to the ppl I was handed over to and ask them to update it , whereas they attorneys paid the money to ten on the 25/10/2018. It didn’t have to come to this but being sent back and forth between the gvd attorney and ccs enquireries is frustrating all I want is for my name to be cleared so that my credit profile can be updated with the credit bureaus. My status was supposed to to updated immediately after the payment and proof was submitted to them on the 25/10/2018