Please assist with returning my money

<p>Hi Capitec, I am asking for your assistance. I have called the call centre a few times and even visited the branch and have not been assisted or called back as promised,</p> <p> </p> <p>On the 26 Jan, I was depositing money to my husband and had an incorrect digit, the money went to someone else. An incident (ref number) was logged for me by the call centre, I called to follow up and was told that the incident was rejected due to vague information and so when ever I call I am told this same story and the incident is escalated, one agent suggested that I can even call the client which I did and the lady (the person who I deposited the money too) said to me Capitec called her and she gave permission that the must return the money but today the money has not been returned.</p> <p> </p> <p>After I visited the branch, I was promised a called after the consulation at the branch made the calls and tried his best to assist.</p> <p> </p> <p>I am writting this as a last resort, I did not want to come to HelloPeter but I really dont know what else to do.</p> <p> </p> <p>Thank You</p> <p>Linda Nobetsiki(Nodada)</p>