Please assist

I have been a client at Capitec bank for +- 5 yrs and I have always been happy with their service I mean the bank has the cheapest bank fees in the banking industry I used to love capitec and recommended it to friends and colleagues,until today sartuday 01.08. 2020. OK last year on 14 June 2019 a R6415 debit order came off my account and I went to the branch I reported the incident (incident no. ***8) and filled in dispute forms, submitted an affidavit and I was told that the debit order would be stopped however the account cannot be closed due to an ongoing investigation then that was it I never heard from capitec or their investigation unit ever again, fast forward to 2020 01 August 2020 another debit order goes off my account with the same amount R6415 again today I go to the branch fuming and I was told there's nothing they can do, then I take the opportunity to ask again what happened to the previous investigation and I was told there was no resolution and the case was closed. Right now I am again R6415 poorer because they couldn't reverse it and the call centre said it can't be reverved cause its AEDO, I let it go the 1st time but this time around I cannot deal with the banks incompetence, lack of support for their customers and poor banking systems I WANT MY MONEY! As stated in my last affidavit submitted at a Johannesburg branch last year I don't know anything about AEDO I JUST WANT MY MONEY. The bank gave me a number to call and I called that number then I was reffered to another number which is a cellphone number belonging to some guy who claims he doesn't know anything about debit orders. I Am really fed up this time around cause this means this will continue to happen every year I am very worried as I am still getting paid via capitec, will this AEDO continue as this happened twice already and this time I am not going to let it go without a resolution like I did last year. I love capitec but this is an injustice to me and my family especially during a pandemic and a crippling economy were people are losing jobs. Furthermore last year i was advised not to close the account because there was an investigation happening. But this time I am surely going move my money and change to a better bank were I will get my money as is. This has inconvenienced me and my family so bad especially during this period we're the country is on its knees.