Please assist

Capitec in Volksrust mpumalanga is experiencing deposit problem's monthly. This is becoming frustrating. There is no assistant by the ATM and the staff is talking Zulu when attending the line. I asked why the problem persists every month in the branch and was told that it is because of the loadshedding. I feel that treatment at your bank sould be professional and friendly. Basically I chose this bank and there is a lot of compilation out there