Playstore purchases on closed card in April and transaction going of in July 2025 on CLOSED CARD.

Good day,

I noticed that an amount of R1399.99 was deducted from my account, but the card that was linked to the payment (ending in 5625) was an old card that has been closed and destroyed by capitec branch when i did get a new card.

This card was previously linked to my stepson’s phone a year back. I would like to understand:

1. How was this payment authorized when the card ending in 5625 is no longer active?

2. Why did Capitec allow the transaction to go through on a closed card?

3. Could you please provide the merchant details, date, and time of the transaction?

4. What are the next steps to dispute or reverse this unauthorized payment?

Please see attached document i can not get a refund from them as the card that was link i don't have or the details on the card. Is my money save with capitec if you allow payments to go off from a closed card?

Check on your system when card ending 5625 was closed and i got a new card. Please refund the R1399.99 to my account.

Please treat this as urgent. I am available to provide any verification or documentation you may need.

Playstore said they did refund me back into the account where money was taken from, yet Capitec are unable to find the money playstore returned, they can not even provide the card number.