Phillip Moffat - Capitec Customer

Last week on Wednesday 10/05/2023 @11:12 i made immediate payment of R1000 from my capitec account to my standard bank account and the money never went into my capitec account and i went to flora capitec branch to inquire about my matter and i was told that i should wait for 2hours and if the situation remains the same i should come back so that they can escalate the matter. On the same day i contacted their customer service center via a WhatsApp and i was told to forward standard bank statements which I did and i was told that the matter is being looked at and that they're trying to trace my funds. To date i haven't heard from Capitec and haven't received my money back. I want my money back then i am closing my capitec account