Petrol station ****

I've never been this furious in my entire life, I've logged a complaint on the 12 July on a purchase I supposedly made by engine garage hatfield of an amount of R500.03 which is back dated payment from 6 October 2021 which I was not using capitec by then, now today same transaction was made of the exact amount to the cent keep in mind the first incident is still under investigation. I've replaced my card at my own cost now I have to again pay for another new card. I was told when I called through that capitec is the middle man between me and the garage they're not to be blamed "my bank" and that to speed the process I can go to the garage myself and ask for the camera footage. My whole thousand rands gone and they don't seem to care. I want my money back n will definitely be changing banks this is pathetic if this is the way to retain your clients.