*********** personnel

I feel like I will move banks soon after the experience I had with one of the consultants over my concerns about my credit card being used to purchase an international account I never heard of. She first imp**** I had personally subscribed to that account and secondly told me I have to unsubscribe as the money is about to be taken out of my account. I was already in a panic as the transaction attempts were done twice with failure due to limit being exceeded. She told me she is unable to assist me until I suggested she block my card. Such unprofessional behaviour is concerning and it will be the reason I consider joining other banks with the hope for better service and I hope I find my credit card money still intact after how she scared me.