Personal loan irregularities/ overcharging and unaccountability

<p>I wish to lodge a complaint regarding the personal loan I took with Capitec Bank on the 16th of October in 2012 with the capital amount of R60 000 and a monthly instalment of R3605 respectively. Subsequent to that I lost a job in February 2013 which I reported to Capitec instantly but I kept paying full instalment until June/July 2013. I made an arrangement with Capitec to pay a very minimal instalment just to keep my account clean until I secure employment. I got employed in 2014 April but I still struggled to keep up with the instalment as my salary was way below what I was earning at the time of the loan. My account was then handed over to MBD. I then made an arrangement with MBD to pay an instalment of R2000 a month.</p> <p><br />However, the interest on the debt had almost doubled the capital debt. On my transunion credit report it shows a balance of R55771 but the opening balance with MBD was shockingly R103334.44. When I enquire with MBD to seek clarity on this high interest, they say it was added by Capitec not themselves. On the other hand, capitec is refusing to give me i) the copy of the initial credit agreement and a statement prior to handing over to MBD, they say the debt is no longer with them so they are not in a position to provide me with any information.</p> <p><br />i really need assistance, i suspect the interest added is just too much, especially that i had reported my loss of employment. I wish i could take responsibility and settle this debt, but as it is now, it is extremely high. This is frustrating i wish Capitec could just take responsibilty and account. Otherwise, i am stuck on this debt.</p> <p> </p> <p>Thanks</p>