JS
Jolene S
1 reviews | Active since Mar 2021
17 Dec 2021, 10:56
Personal Loan Debit order deducted earlier????
I just got my bonus paid into my account, on the 17th. And as soon as it was in, my debit order for my personal loan with Capitec went off.. on the 17th!!! I did not give consent for any money to be deducted before the 25th. When you call, the case just gets escalated and someone will call you back within 24 hours. I just want my Bonus back. It's really not fair
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Replies (2)
Capitec Bank's replyOfficial
17 Dec 2021, 12:42Good day Jolene
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Dec 2021, 12:42
Official
Good day Jolene
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
21 Feb 2022, 11:50Hi Jolene
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply21 Feb 2022, 11:50
Official
Hi Jolene
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank