Personal loan/Credit - not returning calls

<p>I've app**** for a personal loan telephonically on 8 May 2017. All documents were submitted and verified. I was only informed that 1 document needs a newer version to be submitted and after submitting my loan will be granted. That document were submitted via e-mail to Jessica Johnson at about 01:10pm on Monday 8 May. It is now 5:45pmTuesday 9 May and I'm still waiting for Jessica to phone me to finalise the loan process. I had also left several messages for her to phone me during today. Have even sent her an e-mail enquiring about the progress. With the telephone calls I received different reasons on what the true delay is. Online/telephonic application is supposed to be easier than visiting a branch but clearly it is not. Here is my application ref number ********** 4</p>