Personal Loan

Loan Application: Ref ***7

I did personal loan with Capitec Bank on Monday (29-06-2020) and was immidiately pre-approved. Carli Heugh was the agent that assisted me on monday and was innitially very helpful & friendly. By Wednesday i have send two mail messages and left phone messages for her to call me back as i was following up on my application. Thursday morning she rep**** on my mail message wanting to know if anyone contacted me to conclude my loan contract !!

The loan contract was finalized by 12:00pm thursday and i was promised that funds will be available within two hours after i accepted my debit order with FNB. Friday morning, still no funds in my bank account. Three phone call later on Friday morning, again i was promised the funds will be in my personal bank account by 3:00pm the afternoon.

3:00pm, still no funds !

I no longer wish to carry on with this loan agreement and i hereby give Capitec Bank notice of canceling the loan agreement based on the bank unable to make payment to me as agreed.