Personal account frozen

It's with great disappointment that I've banked with Capitec for years now but suddenly decide to freeze my personal bank account with insufficient reasons. I'm unable to do my daily activities with my own money because of them being unprofessional. If a business account is withheld funds pending an investigation what does a personal account have to do with that? After providing all necessary documents on the 16th of October till to date no progress or update. It's case number after case number. SARS this SARS that. I am at my utmost disappointment and do not think I'll ever bank with Capitec again. Definitely moving my personal, business and insurances to another bank.