VV
Valerio V

1 reviews | Active since Apr 2020

14 Apr 2020, 10:29

Perfectly Serviceable for the Humble student

I have been using Capitec for 3 years now and can say i am very satisfied! I am a student ans found Capitec is an ideal bank if your account is dealing with modest amounts of cash. The fees a lower than pretty much all the other big box banks in South Africa, with some decent enough interest rates. The online app is excellent and quite user friendly when you figure out how to use it. However the app got relaunched and this newer version has promise to be incredible, but is quite slow and needs to be optimised. Capitec is quite flexible on how you can manage your money which i appreciate. The drawbacks to the back is that if you want to manage through your laptop, the website to manage accounts is dated and annoying to use. I recognise this is a niche issue but i prefer to use my laptop over my phone. Another issue is that saving options for the longer term are mediocre at best, but this may be because this is not that kind of bank.

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Apr 2020, 11:22
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank