Pensioners being sent back & forth to FICA

My parents (Pensioners) went to Capitec bank at Westgate (08 April 2015) to FICA their accounts.<br> They have been sent back twice already. Once to get a form completed, and then a second time to get a copy of my I.D. to accompany the documentation.<br> <br> WHY SEND PENSIONERS BACK AND FORTH IN THE RAIN? MY FATHER ALREADY HAS A COLD. WILL CAPITEC TAKE CARE OF HIS MEDICAL BILLS WHEN THIS TURNS IN TO PNEUMONIA?<br> <br> MY FATHER HAS PREVIOUSLY VISITED THE BRANCH TO GET THE INFORMATION REQUIRED. WHY WAS HE NOT GIVEN THE FORMS AND A LIST OF DOCUMENTATION REQUIRED TO COMPLETE THE FICA PROCESS IN ONE EASY VISIT?<br>