PENSIONER UNHAPPY WITH CAPITEC WHY?

I am frustrated because I am a pensioner i tried a free trial offer on Google Crello. The offer was you could do the free trial and then u would get a option to cancel or renew prior to the debt order run. However that was not the case. No option was offered and the debt order ran, even though I emailed Google Crello. It was returned and I got a penalty charge. I contacted my Capitec bank via whatsapp. After a lengthy chat I was informed I would have to stop my card. That meant a R70 charge. Now as a pensioner thats a challenge. I was told no other way. I had to Uber to the bank the card was stopped by the agent on line. Then get another card. I had no funds in that account to pay the R70. Was informed when money comes in the R70 would be deducted. I had I think R209 in another Capitec account to get food till next pension pay date. I wake up this morning and Capitec has taken the funds out of my other account for their R70. The debt order ran again and I was also penalised with a fee again.i contact Capitec whatsapp agent. This time I am informed I did not have to stop my card. The agent told me how to stop the debt order. So it cost me uber fee to the bank total R180.00 and then R70 to stop card. And that was all unnecessary. The agent did not give me correct information. I told the agent I cannot afford the R70. Today I am told go to your Capitec bank and try dispute. So I must uber there and pay around R180 to get somone to help me. Had the 1st agent giving me the correct options. I would of saved money. Then Capitec just takes my food money. It's so sad when people are not trained to help with correct Information and it always lands up costing the public.