Pensioner charged a full month's fee for being a customer less than 48hrs!

The bank that still charges you a full month's banking fee for being a customer for less than 48hrs!

This was my mum when I took her to Capitec in the Pavilion, Durban, branch. The process was going smoothly and when asked about the charging of fees both the teller and the branch manager just threw the process book at us, stating that this is the way things are done.

So my mum, who is a pensioner, paid R7.50 for an account she had for less than 48hrs - a fee equivalent to a full month. Other banks have the ability to waive such a fee but Capitec does not seem to have the capability at a branch level.

I made that point of us then having to come on 02-Jan-2026 so we can "reap the benefits of paying R7.50 for an actual full month" to gauge the consultant's and branch manager's reaction, they were not phased!

Since my mum struggles to walk, we just bit the bullet and continued opening it, hoping someone with common sense at the head office can take the necessary corrective actions as this is ******* in my honest opinion.

Questions for Capitec: 1. Is this your standard practice on account opening? Has it ever struck your product team to refine the account opening rules to waive charges if the account is being opened this close to month end OR charge a pro-rata amount? 2. Do you have any remorse for this practice especially on the elderly or does it not matter? A really good way to get your end of year bonuses and increases!