Pending Transections

Good day

Today I purchased a 300MB data of R60 through my Capitec App as usual and I received an sms that the money went out on my account however I never received the data thinking that I will get it maybe it's the network then I wanted to use the data I bought another one 100MB of R15 and within few seconds I got it but not the R60 one I called Capitec Call Center and they advised me that there was an error however the couldn't confirm if I will be refunded or not I should call my service provider then I called my network provider and they only saw the 100MB I purchased after when I when through my Capitec App history I shows that I also have pending airtime for last month as well for R30 when I asked about it the agent couldn't answer me as to why and my cellphone network provider advised me that I should ask the bank to refund me as the money never reached them now I really don't know what to do because we trust the bank we our money .

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