pending funds on hold

On the 1st of March 2025, i requested 2 rides with uber which both failed. Uber requested i pay for the rides upfront for authorisation that my card has funds. i was using my daughters card.My requested rides both failed because i couldnt get a driver in my area. even after uber cancelled my request money was not returned back to my account. I sent an email to uber on the same day and was responded that the authorisation hold has been voided on their side and that my will release the money within a few business days. On the 11th of March i went to the branc and i was given reference no. ***. the following da when i tried to make a follow up via whatsapp, they said i do not have any queries logged in the last 90 days. I went to the branch again today on the 14th March. The query that was logged previously has been closed without any response or feedback from capitec. It looked like the consultant who was assisting me did not know what to do about my query, he ended up telling me that i will be charged R80 for the dispute or reversal which is pointless to log a query because the amount i am quering is around that I am not happy about the service i am receiving from capitec bank at all.