Pending funds

I’m tired of calling your call centre everyday only to be told different story every time I call. I went into the branch and an incident was logged.It has been over a week now.

I spoke to Nicolene if I am not mistaken as well as Ntombephelo.Nicolene informed me that my funds will remain in pending status for 14 days and it will than be released.Ntombephelo on the other hand said funds will never be released unless I have this spesific letter. So basically have been advised me to get authorization from the merchant for reversal of the funds or wait 14 days for pending payment to expire.Two different information pieces.

I have sufficient communication between me and the merchant clearly stating the order has been cancelled and no funds were requested.

I am now going back and forth with Capitec about my monies that are pending.

I clearly stated on the previous communication that the order was cancelled so for what and why will Shein still at a later stage want to bank the funds?

This bank really doesn't care about their customers at all. My money is being held by Capitec for no reason at all. I am really unhappy with the service received so far.

Pending funds Incident# *** (Active)