Pending Complain from 2020

Pending incident no:***5 from 2020 to date

Capitec Bank is holding my money after I asked them to reverse the money that was transferred to a wrong account in 2020 and they decided without my authority to place my request under suspicious ********** activity. They feather requested an affidavit and that was done, and emails to their complaint management department. After that request Capitec demanded a court order of which I went to Springs Court and I was told that they can’t give me a court order for such a case Capitec must simply transfer me my money back and I informed Capitec regarding that issues and it’s Complaint management department refused to assist me without that court order. I feather wrote to them on the 12October2022 to request for my money back no answer and no response from that department. I am struggling to get the Directors information nor Capitec CEOs information to report a three year complain that it’s Bank has failed to resolve nor go an extra mile to assist me as their customer for almost three years now but it seems as if they are too special to publish their information publicly and make them assessable for their clients. I am no longer interested in speaking to the customer care, complains department and their management, I want the CEO or Director to assist in resolving this long over due complain perhaps they can go a better job than than the rest.I want my money to be transferred back and by law I don’t have to beg for what rightfully belongs to me. I honestly don’t lost confidence and trust in Capitec Bank!